Why Work With Us?
Here's what our satisfied customers are saying about us:
"It’s no wonder that we found Gretchen Lewis at Town and Mountain Realty through a next-door neighbor in Five Points while renting when we first arrived from California. That neighbor utilized Gretchen’s services when they had relocated to Asheville from Maryland and she was just effusive in her praise of her. “She’s the best,” she claimed.
This may sound like hyperbole, but Gretchen truly may be the best real estate representative we have ever had the pleasure of hiring. An incredibly friendly person, she made it very clear in our first meeting that her total focus was on making us happy in finding our dream house in Asheville.
She reminded us that finding that home is a process. Not once did she seem bothered or rushed when we wanted to look at so many houses, almost on a daily basis for more than two months. In fact, she encouraged us to be so thorough in canvassing the area.
With many years of experience in the business, Gretchen was a fountain of information and great advice. She was extremely knowledgeable about the market, the nuances of buying a home, and the history of each house we saw. She always was a great listener and paid attention to small details that mattered to us.
However, the most impressive aspect of Gretchen and her work is her willingness to go the extra mile. We have never seen a real estate agent who expanded the scope of her job description simply because we were new to the area and needed a friend. She made a point to join us when we met with inspectors, contractors or city representatives in doing our due diligence on houses. When we worried about a neighbor’s dead tree across the street falling on the house we eventually bought, Gretchen worried too. She showed the initiative to speak to the owners.
She was also our sounding board and advisor on mundane, every-day needs such as recommendations for dog vets, dentists, doctors, restaurants and even microbreweries to visit!
Probably the greatest compliment we can give Gretchen—a compliment we suspect many other former clients would also give—is she has become a real friend through our experience. That’s just the kind of person that Gretchen is." ~ Bob and Sherree R.
"Very appreciative for assistance and guidance. Jennifer was great! She understood our needs and was very patient with us. When it was too overwhelming, she kept us calm and focused. Our sincere thanks for getting us through this, and we Praise God for our new home!" ~ Alvin M.
"Mike, Thank you very much for your patience, perserverance and presence through "my" home search and during "our" home buying process. It was personal and memorable to me to share with you the journey, not something I feel I would enjoy with just any real estate agent. Look forward to celebrating more good times with you." ~ Josh H.
"We did not pick Mary Cade, a friend set us up with Mary Cade. We were in Calif. and we were buying a home in North Carolina. We could not have had anyone better than Mary Cade. In one day she knew what we wanted. When we made the offer, she really went to bat to see that we were going to get that property. If we had gone back to Calif. without finding a property, we think it would really have been hard to find one with us so far away. Besides what I have already said, Mary Cade has been wonderful with the follow up things that needed someone in NC to help us." ~ Doug & Susan D.
"Chris Herndon not only met, but exceeded our every expectation. In Chris, we gained a trusted adviser and skilled advocate who took the time to understand our needs, found us the perfect property, and handled every detail with care and precision. Even after closing, Chris has consistently gone out of his way to assist us, no matter how small the request. Bottom line: If you’re moving to NC from near or far and want to know that someone’s got your back, you owe it to yourself to work with Chris Herndon!" ~ Carolyn D.
"Luiz & Jessi were so helpful and extremely present. We couldn’t have bought our house without their support and willingness to go the extra mile. They went to multiple appointments we couldn’t get to as we lived out of state and always reported back in full detail. We literally chose to put in an offer off of the videos they made for us at the viewing they went to. Plus - they never sugar coated any of the details and worked tirelessly to get us the best price on our home. They were paramount to our success and are therefore our agents for life. We are so grateful!" ~ Marielle La Rue & Brandon M.
"My hat is off to Mary Cade Mainwaring for selling my house in 4 days. She did a wonderful job of marketing my house. Because of Mary Cade Mainwaring I got to spend time with my grandchildren sooner then I expected. Thank you Mary Cade Mainwaring." ~ Bryan K Pyle Sandpoint, Idaho
"Athena Elmore is absolutely amazing. She goes above and beyond her job duties to ensure that her clients are extremely well cared for. Athena will get the answers you need to any questions you may have. She will make sure that you understand everything regarding your transaction, your home prospects, your areas, your surroundings, and tips and hints on things to watch out for when viewing listings. Athena is the REALTOR®/personal assistant that everyone needs when purchasing a home, and she will always put your best interests above everything else." - Jamie L.
"Cindy was personable, reliable, and, generally, very easy to work with." ~ Mike B.
"WOW.. we struck gold when we found Gretchen Lewis to be our realtor for our upcoming move to Asheville! After much research, we decided Gretchen would be our girl to help bring our dream of moving to Asheville a reality and boy did this girl deliver!! We flew from California to Asheville for or a quick 5 day house search. Gretchen picked us up at our homestay and we hit the ground running. Everyday we saw a different area of this funky town and the surrounding communities. Gretchen was so easy going, fun and super organized. Our days were packed, but we learned so much about this little mountain town. Gretchen was super knowledgeable about the market. I don't think there was any part of Asheville and the outlying communities we didn't see, when we found our dream home, Gretchen was an amazing negotiator! When we flew back to California we felt totally comfortable that Gretchen had nothing but our best interest at heart! Gretchen was a great communicator, patient and was always there to answer any questions that we had with very honest answers. We have bought homes in different states, but I have to say none were as effortless as this was due to all the hard work Gretchen did on our behalf. So happy with our new home and our choice to have Gretchen as our realtor..would use her again in a heartbeat!" ~ Kerry and Ron F.