Why Work With Us?

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Here's what our satisfied customers are saying about us:

"Justin was great through the entire process. He was very knowledgeable about the community. Since I have never lived in the mountains it was reassuring to have his experience. Justin got to know me and what was important to me. He was able to point positive and negative aspects of the different properties I would give Justin 5 out of 5 stars. He was always available through the whole process. He listened to my needs and did what he could to fulfill those needs. He arranged for all the inspections and worked with the selling agent to make sure everything was taken care of. He was also there for the closing. From start to finish I knew Justin was there." ~ Sherry B

"Hilary Paradise did a great job! She was very patient with us and did an excellent job as we were moving in from out of the area and needed a lot of support." ~ Wayne M.

"Justin made us feel like we were his only clients. Always patient and cool headed when snafus occurred." ~ David and Laurie T.

"Chris Mako made our experience so easy. We were looking to purchase a home in the Asheville area but we had some logistical problems because we lived almost three hours away from Asheville. We knew we would only have about 24 hours in Asheville to look at houses. To make things trickier, we really did not know anything about the area at all. Chris helped us identify a list of houses to visit via email. To make our trip more efficient, he drove out to some of the houses and previewed them for us before we came to Asheville. This really helped narrow down our list. He was also absolutely correct in his assessment of the houses. The first house he showed us turned out to be our dream house. We looked at four or five others to be sure, but we made an offer on our house the same day. Chris was very helpful while we were looking at the houses. He obviously has a very solid understanding of construction and condition of the homes. During all of the "paperwork and legal" phase of the process, he was very prompt, clear, knowledgeable, and accommodating. He led us through each step very smoothly. We have bought a few houses in the past and, compared to our previous experiences, he went above and beyond what we expected on several occasions. I would recommend him as a realtor to anyone without reservation. (We actually did recommend him to my mother-in-law and she also had an exceptional experience) " ~ Heather D.

"Sean was fantastic and perfect for our family. Sean went out of his way to educate us as this was our first home purchase!" ~ Chris B

"Grace was absolutely fantastic throughout the whole first time home buying process! Grace went above and beyond for us. She was consistently dedicated, thoroughly explained everything, and completely exceeded our expectations of what a realtor should be. I would/will 100% recommend to her to any and everyone I know that is looking into buying a home." ~ Heather C.

"Staff was very friendly, professional and helpful. We especially enjoy the canine greeters. We were carefully informed of the purpose of each document throughout the process. We were in contact almost daily working to our criteria sharing information or next steps. Through the years we have experienced many real estate transactions. Never have we found a team so loyal to our needs than the Keleher Team of Michael & Jennifer. They researched areas of concern that we could have easily missed. Comps were key for negotiations and land boundaries with access rights a priority for Michael. Jennifer kept us all informed and involved in every step of the process interacting with financing company and lawyers. It was a pleasure doing business with Town & Mountain Reality." ~ Bruce & Gloria T.

"Staff was very friendly, professional and helpful. We especially enjoy the canine greeters. We were carefully informed of the purpose of each document throughout the process. We were in contact almost daily working to our criteria sharing information or next steps. Through the years we have experienced many real estate transactions. Never have we found a team so loyal to our needs than the Keleher Team of Michael & Jennifer. They researched areas of concern that we could have easily missed. Comps were key for negotiations and land boundaries with access rights a priority for Michael. Jennifer kept us all informed and involved in every step of the process interacting with financing company and lawyers. It was a pleasure doing business with Town & Mountain Reality." ~ Bruce & Gloria T.

"From the moment we met Robin we knew she was the one! With her many years of experience in the Asheville buying and selling market, she made our first time buying a home painless and worry free. Robin was a great communicator throughout the whole process, even going on holidays didn't stop her from responding to and sorting out any issues with our home purchase - now that is dedication! She really stepped up when we needed to negotiate findings from our home inspection, knowing all the right builders, plumbers and electricians to get fast reliable quotes for the work that needed to be done. We wouldn't hesitate to work with Robin again - but as she helped us find the right home that could be a while!" ~ Emma H.

"I can’t say enough about Cindy Norris. She is totally approachable, professional, knowledgeable, honest, energetic, thorough, detailed, organized and she LISTENS and ACTS. The way I met Cindy was when I saw a house she listed on the internet and contacted her. That house was under contract, but she contacted me and asked if she could help with my search. I was very frustrated because I hadn’t heard back from the agent I was working with on a house I liked, so Cindy checked to see if it was firmly under contract. I lost that house because the agent just never followed up, but Cindy did. Since I had no agreement with the other agent, I began to work with Cindy.  I was so impressed with her follow through.  As a long distance transaction, there was a lot of interaction that might have been simpler if I’d been in NC but you’d have never known I wasn’t. Cindy worked with me, the closing agent,  the lender, inspectors, etc. to make the transaction happen smoothly. I did visit the home briefly over a weekend, but after that Cindy was the point person. That was March, 2018. However, in October I purchased a second home and upon Cindy again.  Same story with one exception…..I did not travel  to NC to see it.  I saw pictures and Cindy saw it and managed the entire process as intermediary. I knew she would be honest with me and the sale could never have happened if I had not trusted her 100%.  She even helped me to contact reliable local lenders so I could make a local selection for financing. If you are looking for an agent who listens, works hard for you and communicates effectively, is a great resource and is dependable, you will be thrilled with Cindy Norris." ~ Judy S.

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